How to request technical support the right way

We have all had to deal with a technical problem in the past that forced us to seek technical assistance. The problem can spread anywhere, it could be a problem with your printer, your computer, or who knows, maybe even your cell phone. When it’s time to try to find technical support, to get the support you want, here are some tips on what to do when submitting technical support requests, or even just doing a quick search on the web.

Be more specific

It’s the main thing. If someone comes up to me and says “my computer doesn’t work, how can I fix it?” I couldn’t help them. This request is too generic. It does not have any details. I can already start asking questions like, what does this show you? When did it happen? What were you doing at the time? These are just a few questions you might ask the person requesting my technical support. You really have to tell me what’s wrong. After getting the answers to these questions, you should ask more, for example, what operating system are you running? How long have you had it? What OEM made the computer? Of course, if you are using something other than a computer to try to get technical support, adjust the questions you will need to answer in your request based on that technology. Another good thing to include here would be the specs. from the computer. Technical support will want to know things like your computer’s processor and how much RAM you have. This is all important in case someone else has the same problem with the same RAM company or something like that. If someone has the same problem, it will be much faster for technical support to solve it.

Include model numbers in your technical support request

It can help the tech support a lot if they can get the model number of the computer, printer, etc. for which you are trying to obtain technical assistance. In fact, if you include this, they may not even need to ask for the computer’s specs. They will be able to look up your model number and find all this and more on the computer. It is also a very useful thing to use when looking for technical support on Google or other search engines. You can get help or advice from people who are exactly familiar with your technology and who may have encountered this problem in the past and learned how to fix it.

Don’t be afraid to write a little

If you post your request on a question and answer site or support forum, for example, don’t be afraid to write a good paragraph or two about what exactly is happening with that technology you need help with. ‘Help. If the site has good people they will read it and be able to support you much better because at least they know what is going on.

Include screenshots or video

If possible, try to include screenshots or images with your requests. If the bug has footage, maybe even try posting a video on YouTube so people can see what’s going on. An image can always help people know so they don’t have to create their own image in their head. If necessary, don’t be afraid to use a camera and just snap a screen shot if you can’t get a screenshot. The quality obviously won’t be as good if you go this route, but at least you have a picture for those trying to help you with tech support.

In general, the main idea here is detail, detail and you guessed it, more detail! If you can understand this idea, you are on your way to submitting better support requests that will get you the answers you need, faster. After all, everyone wants the problem fixed now! I really think following these tips can get you closer to that. One more thing though, if you can get phone support, do it! It’s a very good thing! Telephone support allows you to explain, using the power of your voice, in real time. So if that’s an option, use it! Do you have any advice? Leave them in comment!

 

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